Privacy policy

Who We Are
This Privacy Policy explains how Perla Holistic (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website ___________________. The data controller is:
_______ EU Sp. z o.o. Modlińska 6A/222, Warsaw 03-216, Poland 📧 privacy@perlaholistic.com

Information We Collect
We collect information necessary for order fulfillment, communication, and website performance, including:

Personal details: name, email, phone number, shipping/billing address
Payment details (processed securely via PayU or Solidgate)
Device and usage data: browser type, IP address, session duration, cookies
Feedback and inquiries submitted via contact forms or emails

Why We Collect Your Data
We use your information to:

process and deliver your orders;
provide order confirmation and tracking;
handle returns, exchanges, and customer support;
send updates about new products, promotions, and wellness advice (only with your consent);
improve our services and personalize your shopping experience;
comply with accounting, tax, and legal obligations.

We do not sell or share your data with third parties except for necessary service providers (payment gateways, courier companies, email systems).

Your Rights Under GDPR
You have full control over your personal data. You can:

access your stored information;
request correction or deletion;
limit or object to data processing;
withdraw consent at any time;
file a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@perlaholistic.com.

Cookies
Cookies help us improve your browsing experience and personalize content. We use:

essential cookies for website functionality;
analytics cookies (Google Analytics, Meta Pixel) to understand usage;
marketing cookies to show relevant offers.

You can manage or disable cookies anytime in your browser settings. By continuing to use our site, you agree to our cookie policy.

Data Retention
We store personal data only for as long as necessary to fulfill the purposes above — typically 3 years after your last order or interaction. After this period, all records are securely deleted or anonymized.